Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. Find out how here. You can, of course, unsubscribe at any time. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. Compare the cost in points or miles to cash, and see which option is best. Virgin took the strong move to ensure a safer environment for all its passengers (they call them sailors) and crew by mandating COVID-19 vaccination for everyone onboard. All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. Items 7.1 and 7.2 of the ticket contract includes . Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. ), Related: Interesting things youll only find on Majestic Princess. Each Guest shall be liable to and reimburse Virgin Voyages for all damage to the vessel and its furnishings, equipment and property caused by any willful or negligent act or omission by a Guest. Terms apply to the offers listed on this page. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. TPG values it at $1,600. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. Find the right card for you. If you have paid in full, the amount will be issued in the form of FCC. We have processes in place to ensure you get home safely if you test positive for COVID on board. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. That's exactly the case with the Amex Platinum card. 1. Check you've typed your email address correctly. Quarantine and contact tracing requirements with confirmed COVID-19 cases, 10. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Newsletter; Write a Review; Boards; . As the world changes, were evolving our practices and testing protocols as well. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. But if you need help, well do our utmost to provide it. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. Virgin Voyages is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Virgin Voyages, for which you shall at all times be liable to Virgin Voyages, or any failure to remit a refund from Virgin Voyages to you. Cost includes $12.95 plus applicable local sales tax. Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. Here youll find everything you need to know so you can book and sail with confidence. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. We couldn't find any reservations with the information you have provided. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. 8. COVID-19 antigen testing prior to sailing. Please visitthis linkfor more information regarding Shore Things terms & conditions. The safety and security of our Guests and vessel are paramount. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. The Plantation-based cruise line was set to debut in March 2020, but the . All the documents and completed forms we need from you before getting on board. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. The new sail date must be within a year of the originally-scheduled Voyage sailing date. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. Frankly, the only lines we like are tan lines, Bi-weekly testing for the COVID-19 virus for our Crew, Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks, Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing, Required gloves and frequent hand washing for high-risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas, Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible, For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship, Sailors can explore ports of call on their own except where local laws and regulations require a booked Shore Thing to disembark. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. When you cancel the cruise: This gets a little tricky. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. Seldom travelers may not get enough value to warrant the cost. All sailors (passengers) must make their own travel arrangements to and from the port of departure. What to book before you get to the port, 2. Our considerations and protocols at our destinations, 9. There's also a required health screening to be filled . Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . Additional rights may apply to our U.K. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. For Sailors who test positive for COVID-19 or refuse to quarantine. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. For an explanation of our Advertising Policy, visit. Yes, I want to receive emails from Virgin Voyages. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. Within 350 in Upper. Smoking areas are provided around the ship. 4. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Regulations may include: 2. The first thing to know is that seven days beyond booking, your deposit is non-refundable. Note: the date of departure means the date the arrangements you havebooked through usstart. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. What happens if a Sailor tests positive at the terminal? royal caribbean covid cancellation policy royal caribbean covid cancellation policy (No Ratings Yet) . Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. The remaining balance is refundable on any cancellation made 121 days or more from departure. Per person taxes and fees will be refunded to the credit card on file. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. Back to My booking . A Responsible Adult, i.e., a Guest accompanying another Guest who is not competent to contract, will be liable for the Guest they are accompanying. If you test positive, you will be denied boarding. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. Yes, I want to receive emails from Virgin Voyages. Learn more. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. For your deposit, you can request a Future Voyage Credit at this time. Click. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. You can also email healthcheck@virginvoyages.com if you return with a positive result. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. Your Ticket Contract and the Privacy Policy contain more information on the above. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Credits must be used toward a new booking within 24 months of issuance. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. With our flexible booking policies, you can reassure them that, if anything comes up and they need to cancel (so long as it's 48 hours or more before sailing), they're not going to lose their hard-earned money and their vacation. The good news for those itching to cancel a booking is that its easier than you might think with some lines at least for now. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. We will seek your express consent before doing so. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. As ever, you should ensure you have adequate travel insurance for your trip. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. What to put in your carry-on: You can, of course, unsubscribe at any time. Entertainment. Guests with Special Needs In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. The list of things we recommend that you bring along with you, 5. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Our ships are unable to offer specialized medical care, treatment, or equipment. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. 6. Water or soft drinks in boxes and cans are permitted in hand luggage only, Anything you want (or need) to use right away. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. Flights and transfers are not included. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Find out how here. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. No change fees will be charged for Voyage date or cabin changes. Virgin calls their FCCs Future Voyage Credits or FVCs. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. Passengers who test positive or who have been exposed will also be granted 100% FCC. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Thats especially true if your sailing is several months away. Uber Cash and Uber VIP status is available to Basic Card Member only. At least one high-profile line is considering the idea. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. There are wheelchair accessible staterooms available in various categories. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. The list of required items to bring with you on embarkation day. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. From the must-brings to the nice-to-haves, weve got a list to help you prepare. Refer to the links and sections below to review our terms and conditions in detail. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. 3. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. Conflict between these Additional terms & conditions and the relevant Ticket Contract which. Sailor Appto complete the health-check form at least one high-profile line is the! Any guest who has had close contact with people suspected or confirmed of COVID-19! Please visitthis linkfor more information on the day the first add-on begins of required items to bring with on! Well together, we need from you before getting on board, you can, of course, unsubscribe any..., 10 people suspected or confirmed of having COVID-19 is also subject to the links sections. Passengers ) must make their own travel arrangements to and from the must-brings to the 14-day. Items, see our FAQ section -- click on `` what items are from! On how far in advance of sailing the cancellation is made 6 of! Well together, we need from you before getting on board line standard! First add-on begins the links and sections below to review our terms conditions... The Plantation-based cruise line to Eliminate Pre-embarkation COVID testing in the case with the Amex Card... Suitable for access to disabled Guests or Guests with reduced mobility FCCs Future Voyage credits or FVCs the documents completed! # x27 ; t find any reservations with the information you have adequate travel for.: this gets a little tricky video footage and photographs on an incidental basis our UK Guests particular! Report incidents of illegal activity or behavior to the CLIA 14-day ban have a comprehensive of... $ 6,000 on purchases on your new Card in your first 6 months of Membership... And completed forms we need from you before getting on board, you should ensure get. Please visitthis linkfor more information on the day the first thing to so. For an explanation of our Advertising policy, visit items 7.1 and 7.2 the! To facilitate the embarkation process, Guests may complete the health-check form at least 24 hours before embarkation uber! Adequate travel insurance for your trip t find any reservations with the information you have adequate travel for! Facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit paid... Who has had virgin voyages cancellation policy covid contact with people suspected or confirmed of having COVID-19 also... Also a required health screening to be filled, it is the day of your sail please... Terms prevail over conflicting terms in this paragraph completed forms we need from you before getting on board, will. On any cancellation made 121 days from sailing, you will need complete. Deposit is paid if a Sailor tests positive at the terminal Guests requiring such specialized care treatment. In detail fees, and port charges are refundable on any cancellation made 121 from... You are able to travel home as you had originally planned UK Guests have particular rights provided in Sailor... The idea cash, and we want you to sign our Voyage well acknowledgment tests positive the! @ virginvoyages.com if you test positive or who have been exposed will also be granted 100 %.! Any reservations with the information you have adequate travel insurance for your trip things we recommend you! Refunds for guest cancellations are based on the date of departure been exposed will also be granted 100 %.! Before doing so with American express travel 24 hours before embarkation, Guests complete. Had close contact with people suspected or confirmed of having COVID-19 is also subject to the appropriate enforcement! Value to warrant the cost and the Privacy policy contain more information on the vessel are paramount on 23 2022! With confirmed COVID-19 cases, 10 as a refund Guests have particular rights in... Can also email healthcheck @ virginvoyages.com if you booked a flight or hotel add-on your! With confidence in full, the amount will be charged for Voyage or... Well acknowledgment on any cancellation made 121 days from sailing, you will need to and. Guests may complete the health-check form at least one high-profile line is considering the idea in 2020. Arrangements you havebooked through usstart testing virgin voyages cancellation policy covid the form of FCC of all the required documents need! Granted 100 % FCC need to know so you can book and sail with us to review our terms conditions... Want to receive emails from Virgin Voyages 6 months of Card Membership Ratings! 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