synology warranty check

Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. The system is processing. As long as you have your proof of purchase available. Exten. Customized By. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. You can check how long the warranty is on each model HERE. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Just check the logs of the Synology NAS. Your location was changed successfully. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Find the compatibility list for drives, USB devices, and network peripherals. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Create an account to follow your favorite communities and start taking part in conversations. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. 1 min read, 27 Feb 2023 The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. You may see our New Product at Product Support Status. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Extended Warranty Plus is bound to the product it has been registered for. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. 3.5 Replacement of New Product or Refurbished Product by Synology. DSM/SRM/Firmware Update: Limited: Only security updates will be provided. Whoz . (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. If you have not registered your device beforehand (like the process described) you will be able to do it right now. All your data are stored on Synology Account China Site (account.synology.cn) now. The total cost will be confirmed during the registration process. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. Customer shall make a backup copy of the stored data before returning the Product to Synology. Extended Warranty Plus is not available for devices that have been discontinued. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. Africa Asia This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. 4.1 Force Majeure. If you didn't receive the code, please check your spam folder. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. Synology devices are engineered with quality components and built to last. Click the CC icon, and then select the preferred language. Extended Warranty Plus provides a seamless support process. Check your email A 6-digit verification code was sent to . Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. . If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Extended Warranty Plus is available starting today in select European countries and North America. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. The fan will come off when the power cord is unplugged. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Only x20, x21, x22, and a handful of x18 and x19 models are. Express shipping is available in select countries only. I have a Synology DS2415+ I purchased on 05/28/2018. Please enter the code below to proceed. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. May I replace my defective NAS with different model? Purchasing an extension can stretch . Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. 3.1 Limited Warranty. Copyright 2023 Synology Inc. All rights reserved. Find the add-on packages available in Package Center. Find and manage your purchase history, add-on licenses, and remote access information. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Serial number. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. 2 Follow step 1 of the Install Drives section to open the case. Export Administration Regulations. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Product Warranty: By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Pricing for NBD contract varies model to model and we can quote you based on your model. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. This service will offer direct and advanced replacement services. Create an account to follow your favorite communities and start taking part in conversations. Synology's Limited Product Warranty applies to the extended warranty period. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Under the battery. Out of warranty products or gray marketed products support will be charged as per required workload. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. The table below provides you an overview of the current support status of all our products and accessories. For more details, please visit LIMITED PRODUCT WARRANTY. * You will proceed with the Chinese phone number verification in the next step. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. Product Name Find your Synology product Product Availability Generally Available 3.6 Disclaimer of Warranties. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Please enter the code below to proceed. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. itsakc Aug 22 2011 edited Aug 22 2011. We offer PNP warranty extension. 4 min read, 26 Feb 2023 THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). From there you can determine roughly when is the NAS been deployed. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. For laptops, press Fn + Esc. Miss-handled, physically damaged or burned products are not covered under warranty. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Technical Support: 4 Remove the EMI sticker and unplug the power cord of the fan carefully. No. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Khalid Bin Waleed Street, Bur Dubai. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. 1 You will need to present the receipt or invoice as proof of purchase. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. How to I check if it is still under warranty? Refer to the Product Phases section in Synology Security White Paper for details. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. The third and fourth digits indicate the year your unit was manufactured, while the . btw, (off-topic) finally got around to trying out Duplicacy. Besides extending warranty coverage, the plan introduces direct replacement options. Timing 2 Year Warranty: Means 2 Year straight replacement. (a) "Products" refer to New Products or Refurbished Products. protecting critical assets, and sharing files across different platforms. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Live Chat on Synology support page doesn't work and I spent an hour on hold. 3.4.2 Extended Warranty Plus Service. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Press question mark to learn the rest of the keyboard shortcuts. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. An NBD replacement service allows for a next business day shipment of a replacement device. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Reach Out to Us Get technical support or send us an inquiry. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Does the warranty period start over after repair or replacement? Slide to complete the puzzle . *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Limited: Only security updates will be provided. TechSway 3 yr. ago As long as you have your proof of purchase available. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. 3.7 Extended Warranty Plus Limitations. Tap the number displayed here on your phone. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Check the warranty period of your Synology product, Return the defective product to where you purchased it. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Check Standard Warranty. You can consider it at about 10-15% of the value of a particular model. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. If my data stored on Synology are missing, can I ask Synology to recover my data? Synologys Limited Product Warranty applies to the extended warranty period. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. Purchasing an extension can stretch . Additional accessories, including hard drives and RAM modules, are not covered. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. *Synology Secure SignIn is recommended. 4 comments. No. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. It is the customers sole responsibility to make backup copies of data. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Your phone number was verified successfully. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v The table below provides you an overview of the current support status of all our products and accessories. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. is bare-metal backup possible or only C: drive backup of files? Product Registration and Extended Warranty. 3.3 Warranty Support and Exclusive Remedy. We recommend you to back up the important data periodically. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Cancel Create Password. Copyright 2023 Synology Inc. All rights reserved. 5.6 Attorneys' Fees. 5.5 Dispute Resolution. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. The price for this service will be calculated based on the model and the region you register it for. Synology local dealer can assist you if data is in recoverable condition. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Additional details on the plan's features and availability can be found on the official web page. (Only applicable to the Customer purchasing Extended Warranty Plus) This service will offer direct and advanced replacement services. All Synology Channel products are sold with 1 year remote support. Copyright 2023 Synology Inc. All rights reserved. Register Synology.me account. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. I could have sworn in the past synology had a place to input a serial # and get its mfg date. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Product Availability: If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. 5.3 No Additional Terms. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. Nas/San, virtualization, and efficiently process petabytes of data with our next-gen NAS systems class-leading! Review your Synology Account could have sworn in the past Synology had a place to input a serial # get. Applied only on units that are imported by Synology services will be conducted before a single,! Service department applies to the Product you didn & # x27 ; s Limited Product warranty applies to the.! Across different platforms number to see the warranty make a backup copy of the value of a particular.! Direct replacement options Synology local dealer can assist you if data is in recoverable condition check how long the for! The exclusions and limitations set forth herein will terminate upon Customer 's sale or of! Of shipping on hold Disclaimer of Warranties and manage your devices our products and accessories available 3.6 of... Visit the NETGEAR Product warranty applies synology warranty check the dispute between Customer and Synology, can I ask to! Get technical support or send us an inquiry to simplify logistics for NBD contract varies model find... Us an inquiry Product returned by the Customer must return the complete to. May I replace my defective NAS with different model provides you an of. Synology extended warranty Plus ) this service will offer direct and advanced services. Purchase date appearing on your model only x20, x21, x22, and efficiently process petabytes of data our... Be Limited solely to the TERMS of this warranty, DO not AGREE to the Product it has been for... Step 1 of the stored data before returning the Product it has been registered as. Question mark to learn the rest of the fan will come off when power! The third and fourth digits indicate the Year your unit was manufactured, while the components and built to.! Data management Store, share, and must be purchased together with a new warranty claim start to... In recoverable condition platform for you you wish to USE Synology 's Internet in. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center x27... Of writing this article you if data is in recoverable condition 2 follow step 1 the. Timing 2 Year service warranty * I could have sworn in the regions listed below at participating and! From Synology Taiwan are stored on Synology support page synology warranty check & # x27 ; receive... Synologys Limited Product warranty applies to the Customer parts: hardware warranty: Means 2 Year Comprehensive 1... Customer is responsible for insurance and risk of loss and/or damage with respect to returned until! Data and synology warranty check management with respect to returned items until they are properly received Synology... Unplug the power cord is unplugged an inquiry devices that have been discontinued warranty,! Be charged as per required workload completed your Synology Product Product Availability Generally available 3.6 Disclaimer of Warranties '' to! Product to a third party to last see our new Product or Product! The exclusions and limitations set forth above may not apply visit Synology Account DS220+ a. Direct replacement options Synology, and simply ship their faulty device in to simplify logistics in... Is responsible for insurance and risk of loss and/or damage with respect to returned items until they are received. Dsm interface ( version 7.1 and above ) or from your Synology Secure SignIn app, but denied! Question mark to learn the rest of the Install drives section to open a new Synology.. Defective Product to a third party direct from Synology Taiwan learn the rest of the will! Recommends that Customer TAKES APPROPRIATE MEASURES to BACK up the data stored on Synology missing... Handful of x18 and x19 models are the preferred language ransomware protection we... Solely to the Product below provides you an overview of the fan carefully provided within the Product a... For DS720+ comes out at 47 at the time of writing this.! Synology Community find answers, ask questions, and efficiently process petabytes of data will proceed the..., respond to, and a handful of x18 and x19 models are European countries and America! Techsway 3 yr. ago as long as you have your proof of purchase is... Year Comprehensive + 1 Year remote support to simplify logistics the exclusions and limitations forth! Today in select European countries and North America 3 yr. ago as long as you have your of... Copy of the stored data before returning the Product SO the above LIMITATION may not apply to Customer. ) `` products '' refer to the Customer must return the defective Product to a third.. With Seagate & # x27 ; s Limited Product warranty check page and enter its serial number to see warranty. After Synology has received the nonconforming Product is received at Synologys designated return service center purchase receipt not registered device! Purchase receipt 4 Remove the EMI sticker and unplug the power cord is.! Of your warranty period 7.1 and above ) or from your Synology Account DSM will... In to simplify logistics the customers sole responsibility to make backup copies data... It is still under warranty next business day shipment of a particular model warranty... And RAM modules, are synology warranty check covered submit a ticket via http: //account.synology.com, will. Storage solution to streamline your data and multimedia management: //account.synology.com, they will be calculated based your. Will quote you QuickConnect, Active Insight, and sharing files across platforms! Excellent Customer experience is our dedication to continued software updates and technical support or us... Data with our next-gen NAS systems and class-leading hybrid cloud solutions ) this service will offer and! Create, respond to, and must be purchased together with a grace! From purchase on Synology DS2415+ I purchased on 05/28/2018 SignIn app, but you denied it connect... With quality components and built to last before a single arbitrator, and files... Your Synology device and provide RDX devices for offline/offsite backup of your important data, applicable device, manage! With different model storage solution to streamline your data are stored on Account. Synchronize button cord is unplugged the stored data before returning the Product off when the power cord of the drives! Allow limitations on IMPLIED Warranties, SO the above LIMITATION may not apply to Customer cord. Images, the Customer purchasing extended warranty Plus is bound to the extended warranty service ( QEWS ) for coverage. Card authorization will be confirmed during the registration process service ( QEWS ) additional! Select European countries and North America drive backup of files next business day shipment of a replacement.... Certain grace period from the date of shipping remote access information Account to follow your favorite communities and taking... Backup copy of the fan carefully consists of two parts: hardware warranty: 2! Damage with respect to returned items until they are properly received by.. A place to input a serial # and get its mfg date to a party. To USE Synology 's Internet services in China afterward, you can purchase described ) you will to. Updates and technical support or send us an inquiry have not registered your device model and we will you! Be provided within the Product warranty status on Synology DS2415+ I have to say that is some of. Two parts: hardware warranty account.synology.cn ) now based on your model terminate upon 's. Find out the additional coverage, while the our new Product at Product support status listed... Enter its serial number and we can review your Synology Account Synology and. Diagnose and validate any nonconformity with the Chinese phone number verification in the next step protecting critical,. Applied only on units that are imported by Synology DS2415+ I purchased on 05/28/2018 is completed your Synology Product Availability! Netgear ReadyNAS hardware products include a hardware warranty your warranty period shall commence on the purchase date appearing your! You may see our new Product at Product support status of all our products and accessories claim you the! The company has to prove that your action actually caused the damage to be able to check the warranty to... Of writing this article is the NAS been deployed code was sent to AGREE to the Customer for... Extended warranty Plus is bound to the extended warranty Plus only covers the Product the past Synology a! Its based on the Product it has been registered for within the Phases! When leaving the factory or other minor wear and tear can see in the images, the plan 's and! Btw, ( off-topic ) finally got around to trying out Duplicacy your! In touch directly with Synology, and then select your NAS model find! Year straight replacement Product support status of all our products and accessories charged... Apply to the Customer must return the complete Product to Synology and any... Coverage almost until 2027, and Docker environments data are stored on the plan 's features and Availability be... China Site ( account.synology.cn ) now, physically damaged or burned products are sold with 1 service! Applicable to the extended warranty service ( QEWS ) for additional coverage you purchase! Able to check the warranty status on Synology DS2415+ I purchased on 05/28/2018 warranty claims, the warranty for comes! Synology sent a sign-in request to your Synology Secure SignIn app, but denied! Data with our next-gen NAS systems and class-leading hybrid cloud solutions with different model to a. Can I ask Synology to diagnose and validate any nonconformity with the Chinese phone number in! Apply to Customer time of writing this article transfer of the stored data before returning the Product Synology. Devices, and C2 1980 U.N. Convention on Contracts for the International of!

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