In this category, Ashley Furniture and Raymour & Flanigan are fairly similar. PLATINUM? I informed her that I was unaware of this and never told. to its name, this indicates that we receive compensation from the company in exchange for referring prospective Ashley also offers a 10-year limited warranty on mattresses and foundations with one year of labor coverage. The entire experience was so bad and I would never order from the again. Copyright 1997-2023, Ripoff Report. Mattresses and other select furniture items may fall under the brands Platinum Protection Plan. of this furniture store is not stepping up to the plate!How are they getting away with this!Page after page of complaints!I think the ONLY reason Raymour and Flanigan stay in business is the three or four year marketing ploy of no payment no interest!Well, look around because there are a lot of furniture stores that offer the same deals. Family owned and operated for more than 60 years. ConsumerAffairs is not a government agency. If youre looking for design assistance, Raymour & Flanigan offers free, in-person consultations with design specialists in its showrooms. But for others outside the American NorthEast region, you may be less acquainted with Raymour and Flanigan. Classic, contemporary, mid-century, modern, etc. How those businesses take care of those complaints is what separates good businesses from the rest. Advertisers above have met our
Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. Create Account. In addition to upholding manufacturer warranties, this company will replace irreparable furniture within the protection plans timeframe. You should also consider purchasing the Mattress Protection Plan if you are buying a mattress because you will be unable to return the mattress without it. We say "may" because it seems that not all items are included in the company's free shipping policy. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables RYGLUZI!DtaYI Some of them cannot be trusted!! Springfield Gardens, NY. Sick-over-sofa loveseat from Raymour and Flanigan. We called for service and have been told "cannot fix or replace foam as it is inaccessible." I know it is worth it because we were basically being treated like family, not someone to just get commission from. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. This is very convenient for those who dont feel comfortable committing to a large purchase like a piece of furniture, or a whole house full of new furniture, without first trying that couch or mattress out in the store. This will surely increase the credibility of your complaint. Raymour and Flanigan presents some of the most competitively priced furniture pieces with inviting discounts. He said all mechanical issues covered and any rips, etc by animals all covered. Returns: Raymour & Flanigan's protection plan credits customers the original purchase price toward the purchase of a new mattress within 45 days of the original sale. This review was chosen algorithmically as the most valued customer feedback. Immediately called the store and informed them of the situation. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Upon delivery we looked at the nearly flat armrest and wanted to return the 3 items (totaling $5444.85 Blake couches and recliner chair purchased in Staten Island). Share your photos and videos with others to prove the truth of your words. Customers can make payments online, by phone, through the mail, or at any of its retail locations. Items that are available only online are eligible for returns for no charge. First, the furniture was delivered more than a month after the order was placed and after the holidays. 2. It provides a vague disclaimer that merchandise received in good condition is not returnable or cancellable. Founded in 1947 in Syracuse, N.Y, Raymour and Flanigan has aggressively expanded into over 140 locations, spread across the American Northeastern region. Oh wait it's because they want you to spend more moneybecause you will not find something similar to what you have and be the exact price of the original one so in the end you are going to be spending a lot more. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. We did purchase the Platinum Protection Plan. We had the most fabulous sales person Duchess! Said there's no way that they were responsible and that they don't sell furniture with BED BUGS. Anyone file a claim on Macy's furniture protection plan? The salesperson was helpful. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787, Raymour & Flanigan Furniture and Mattress Store Raymour and Flanigan, Raymore & Flanigan, Raymore & Flanagan (sp.) Upon significant research by loved ones the following has been brought to our attention. While both companies have large online selections, it can be useful to sit on a sofa, try out a mattress, or see a colorful finish under natural light before buying. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. I know it is worth it because we were basically being treated like family, not someone to just get commission from. Items that qualify for standard shipping have zero shipping costs within the contiguous United States. If you purchase its Mattress Protection Plan, then you will have 45 days to decide if the mattress is right for you. Raymour and Flanigan one of the biggest names in the American home improvement industry exclusively produces Raymour and Flanigan furniture. Here, Raymour and Flanigan offers over 400 stain-resistant styles. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. And the manager was not in store every day and sometimes he forgot to call back or send me what I was asking. Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. However, if your dog cuts your couch is isn't covered. We were particularly thrilled with its sinuous spring seat support. 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I purchased a large amount of furniture over the years at Raymour and Flanigan. (It dropped in the front and turned into a sliding board when reclined.) Raymour & Flanigan also notes that acquiring ownership by leasing costs more than its cash price. Platinum Protection Plan; Mattress Delivery; Payment and Financing. They had the nerve to just SEND SOMEONE UNANNOUNCED ANYWAY At 7:30 AM! The padding under the arm rest flattened feel wood under my elbow. Who is ED Magedson - Founder, Ripoff Report. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We cant talk about how comfortable Raymour and Flanigan furniture is without mentioning the Beautyrest Black L-Class Firm Mattress we found in Raymour and Flanigans store. Sign up to receive our free weekly newsletter. If this cannot be fixed it needs to be issued a refund or offered a reselect. Also, the dining sets had a price range of $259.67 to $8,230. A link has directed you to this review. It also offers a room planner on its website. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Who's crazy enough to start this website? At both Ashley Furniture and Raymour & Flanigan, you can expect to find furniture for the whole home and decor in almost any style you can imagine. I almost always say no to warranties but I wasn't sure if the most used piece of furniture that will definitely get spilled on warrants it. Raymour is over priced and ridiculous. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Not even two years old the frame on the recliner breaks. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. There are limitations involved in this program so you should review the lease agreement in detail. We got it. She was amazing knowledgeable on the product we wanted. Raymour & Flanigan Furniture - worst furniture store ever!!! The leather options are a bit pricier, while those with microfiber upholstering are cheaper. Warranty: Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. I purchased all new furniture for the first floor of my home along with the extra 5 year Platinum Coverage Warranty in 2021. I said that it's not definetly from my pets. Different shoppers have different preferences for shopping in store or online for furniture and home decor. Re: *did you get the raymour and flanigan protection plan? Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. The stuffing on the cushion on the arm has already spread (after 3 wks!) Share your photos and videos with others to prove the truth of your words. Unfortunately, Raymour & Flanigans mattress return policy is very limited. Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. Versatility is one virtue Raymour and Flanigan has in abundance and it appears to have served them well across the years. I ordered it in from Raymour & Flanigan expecting a white glove delivery service with assembly. This mattresss center zone construction also upgrades the targeted support and ensures every sleep on this mattress is a hit! We value your privacy. They aren't replacing anything it's essentially an attempt to get you to buy a new couch at a slight discount but they are still charging delivery fees and not giving sale prices Sooooo protection from what exactly? Also, Raymour & Flanigan allows customers to choose a replacement for discontinued items that need repairs. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. Q READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. | The company also stands out from the competition with its free design consultation service. Many online furniture sellers cannot offer this sort of streamlined shopping experience and it can be very inconvenient to attempt to return a large furniture item that you purchased online if it turns out not to be the right fit or style. Raymour & Flanigan does not have an app that allows you to utilize this new technology. Thank you, you have successfully subscribed to our newsletter! 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