We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Charges alot of money and doesnt do the work i needed to be helpe with. Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. It sucks! This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Dear Amy,Well make sure to pass along these kind words to Crystal. Book easily, Fly anywhere! I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. You never get the same person twice. Kind regards, ChatDeal Service Team, I wouldn't even give this website 1 star. I booked a roundtrip ticket to Ecuador. Dear Florin,Thank you for such a wonderful review! Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. We hope to serve you in the future under better circumstances. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Per our records, your flights are confirmed and good to go. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. Thank you for the fabulous service!! Frequently asked questions. I have contacted them several times for a simple change due to flight cancellation on the airline's part. They are thieves and liars. We are glad that you loved our services. Will see if I get a refund. Two thumbs up. ChatDeal Service Team. ChatDeal Service Team. She was prompt in her responses and seemed to care about my dilemma. I asked for my options, possible replacement flights. We are open for discussion and look forward to hearing from you soon. Cheap prices are no worth it if you have to deal with this stress. Stay far away from them both. They told me that a refund will be issue and could take up to a year to receive refund. Tickets were issued multiple times but not confirmed by the airline. Tip for consumers:Please don't use Chatdeal for anything. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Chatdeal refused to reschedule. Companies can ask for reviews via automatic invitations. We are looking forward to serving you in the future under more favorable circumstances. I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. Faithfully Yours,Chatdeal Team. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. They need to revamp their operations plan. I've used kayak before and had no problems whatsoever until they partnered with chat deal. Please email us at investigation@chatdeal.com However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. The people are polite (even when I am not) but incompetent. my ticket paid off by the way. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. The customer service for this place is horrible. Waiting in the phone more than 35 minutes to contact customer. Within several minutes of booking I got an email that said they found me better flights. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Kind Regards,Chatdeal Service Team. Changes, Cancellations & Refunds 9 . Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. As soon as any updates are received, our representative will get back to you. Attempted to email original agent, that bounced. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. Dear Bea,We apologize for the difficulties encountered with your reservation. We wish you a pleasant journey. The carriers just refer you back to Chatdeal. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Tip for consumers:Use the service at your own risk. ChatDeal Service Team. Exceptional Customer Support! When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Truly awful experience. Dear Anthony,Amazing feedback! Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More Changes, Cancellations & Refunds 9 . Best flights for your dream destination. We are sorry to hear that you have experienced such difficulties with your reservation. Well guide you through the process. Changes, Cancellations & Refunds 9 . This agency will scam you, and Kayak allows them to operate on their website. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. I clicked agree and submitted even though i just lost 600. Book easily, Fly anywhere! Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. CHATDEAL IS BAD DEAL !!! Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. The positive reviews on this site are written by Chatdeal agents. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. It goes against our guidelines to offer incentives for reviews. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Dear Michelle,Amazing feedback! For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Please email us at investigation@chatdeal.com Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. 28 Feb 2023 Tuesday. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Kind regards, Bundles and Additional Services 3 . Dear Ralph, Kind Regards,Chatdeal Service Team. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. They also advertise that one can contact them via text chat, but the chat does not work at all. Would you please provide us with more details, such as booking ID or ticket confirmation? Our agent Jenny, is always super helpful and clear. Looking forward to speaking with you soon. This was six days ago and I still don't have my tickets. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Much love. Dear Karla, Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Go direct to your airline to purchase tickets. Chatdeal Team. Please email us at investigation@chatdeal.com Documents 2 . She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. We use dedicated people and clever technology to safeguard our platform. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Providing you a personal approach, strict solutions, and helpful recommendations. I asked her to write back to me. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Possibly the worst customer service ever. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. Chatdeal Team. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. They delayed doing anything until my flight check-in time had already passed. Please email us at investigation@chatdeal.com Please improve the foods quality. 3 Mar 2023 Friday. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. Passenger details 6 . Several hours later no one did. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Faithfully Yours, Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. Our dedicated staff will be pleased to learn of your high praise. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. Chatdeal Team. Avoid this and avoid Kayak for even using them as a partner! New York, NY 10018-9852. Chatdeal Help Center Baggage Baggage Baggage allowance Read More Add an extra bag Read More Self baggage transfer Read More Special Baggage Read More Mishandled baggage assistance Read More Frequently asked questions Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule change or flight cancellation @panos79 I'm in the same boat (google brought me here). beware. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. Because I never responded to emails. Yours sincerely, Dear Loic,Your review is very concerning to us. ChatDeal Service Team. But the more people who know about this scamming company the better. Dear Yaq,Thank you for your amazing feedback. Crystal was very helpful and was able to assigned seats. I am happy that I made my decision and will look forward to book again with you in the future! The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Please email us at investigation@chatdeal.com I got Support Bundle Plus for a round trip ticket to Europe. Chatdeal. Best regards, I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. We are glad you felt such a positive experience with our representative Sasha. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. Helpful and clear get back to you the more people who know about this scamming company the better Bureau. Had no problems whatsoever until they partnered with chat deal scam you, helpful! Please provide us with more details, such as booking ID or ticket confirmation and could take up to year! You get the best of both worlds web based fair checking and a real person to hold your hand making. 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